Policies

Terms + Conditions

By booking with Dermalux, you agree to the following terms:
-To not attend the clinic if you have experience diarrhoea or vomiting in the past 24 hours.
-To not attend the clinic if you have an ongoing respiratory infection.
-To not attend the clinic if you have a new rash which has not been reviewed by the GP.

Aesthetic Treatments

Inc. botox, dermal filler and skin boosters. All clients have a 2-week period following their treatment to raise any concerns with Dermalux. Dermalux will not take any liability for any concerns raised following that period.

 

Rescheduling/Cancellations

Dermalux requires at least 72 hours notice to reschedule appointments. Any less and the below charges apply for all treatments (except anti-wrinkle):
-72hours+ You are able to move your appointment once, free of charge.
-Less than 48hours You are required to pay 50% of the treatment cost.
-Less than 24hours You are required to pay 100% of the treatment cost.

For anti-wrinkle:
-If cancelled within 7 days of the appointment, your deposit will be lost.
-If cancelled within 2 days of the appointment, you will be charged either £100 or 50% of the treatment cost, whichever is greater
-If cancelled within 24 hours of the appointment, you will be charged 100% of the treatment cost.

Refunds

Dermalux will issue no refunds if the goods and services have been provided. Clients take on the responsibility to follow the appropriate aftercare and agree to contact Dermalux within a timely manner with any concerns or complaints.

 

Complaints

All complaints must be emailed to Dermalux within a 2-week period of the initial treatment. All complaints will be dealt with in a timely manner. Reasonable resolutions will be offered and discussed. If these resolutions are not accepted by the client, then Dermalux accepts no responsibility for the outcome of the treatment. If the client seeks a resolution elsewhere, Dermalux accepts no liability of the outcome.

Dermalux

A Nurse-Led Skin and Aesthetics Clinic in Wiltshire.

Our Studio

07963776198

Dermalux HQ, 6 Old Ford Court, Pewsey, SN9 5AG

Monday - 17.30-21.00

Wednesday - 09.00-19.00

Saturday - 09.00 - 13.00

Rework+Rewind, 30 St Johns Street, Devizes, SN10 1BN

Friday - 09.00 - 19.00

 

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